PRIVACY POLICY
Salam Kisan Application
1. ABOUT THIS POLICY
PRYM Solutions Private Limited, a company incorporated under the Companies Act, 2013, having its registered office at Office No. 104, 10th Floor, Mittal Tower-C, Nariman Point, Mumbai – 400021 (“PRYM”, “Company”, "we", “us”, “our”) owns and operates the Salam Kisan mobile application ("Application"), presently available on the Android platform.
This Privacy Policy (“Policy”) sets out how we collect, use, store, share, and otherwise process the personal data of individuals who register on or use the Application (“Users”). By registering on the Application and ticking the consent checkbox on the registration screen, you confirm that you have read and understood this Policy and consent to the processing of your personal data as described herein.
This Policy is publicly accessible, without login, registration, or geographic restriction, at the following URL: https://www.salamkisan.com/en/app-privacy-policy (“Policy URL”). This URL is disclosed in the Application's settings, and in all applicable platform listings and dashboards.
2. WHAT DATA WE COLLECT AND HOW
We collect the following categories of personal data through the Application:
2.1. Registration Data
At the time of creating an account on the Application, the following information is collected from the User: (a) Full name; (b) Mobile number; (c) Email address; (d) Gender; (e) Referral code, (if applicable); and (f) Language preference (Hindi, Marathi, or English). Your mobile number is verified through a One Time Password (“OTP”) delivered via SMS through a third-party service provider.
2.2. Drone Spraying Order Data
When a User places a request for drone spraying services through the Application, the following information is collected: (a) Spraying location, entered manually by the User; (b) Land area in acres; (c) Crop type; (d) Crop growth stage (first, second, or third stage) or spray purpose (disease control, pest control, or herbicide spray), as selected by the User; and (e) Preferred date of spraying service.
2.3. Crop Calendar and Advisory Data
When a User creates entries in the Crop Calendar or accesses the Crop Advisory feature, the following information is collected: (a) Crop type; (b) Sowing date; and (c) Farm area.
2.4. Kisan Store Order Data
When a User places an order through the Kisan Store, the following information is collected: (a) Products selected and quantity; (b) Order value; and (c) Order and transaction history.
2.5. Location Data
We collect GPS-based location data from the User's device in the following circumstances: (a) when the User places a drone spraying order, to identify and confirm the farm location for the purpose of accurate service dispatch and pilot briefing; and (b) when the User accesses the Kisan Store, to verify whether the User's location falls within the serviceable radius from your location, which is a condition for order placement on the Kisan Store. Location data is collected only when the Application is active and in use, and only when you permit it. Location access is requested by the Application at the relevant point of use. Declining location access will affect the User's ability to use the features described in (a) and (b) above.
2.6. Device and Usage Data
The following technical data is collected automatically when the User accesses the Application: (a) Device model and manufacturer; (b) Android operating system version; (c) Unique device identifier; and (d) Application usage patterns, including features accessed and session duration.
2.7. Payment Data
All payments made through the Application — whether for drone spraying services or Kisan Store purchases — are processed exclusively by an independent third-party payment gateway. We do not collect, store, or have access to any payment instrument details, including card numbers, UPI IDs, net banking credentials, or CVV numbers. All such information is transmitted directly to and processed by the payment gateway. The payment methods available through the Application include UPI, debit and credit cards, and net banking. The payment gateway’s handling of payment data is governed by their own privacy policy.
3. WHY WE COLLECT YOUR DATA
We collect and use your personal data only for the following specific and stated purposes:
| Personal Data | Purpose of Processing |
|---|---|
| Name, mobile number, email address | Account creation, User authentication, order-related communications, and customer support |
| Referral code | Referral programme administration |
| Language preference | Display of Application content in the User's preferred language |
| Spraying order data | Dispatch of drone spraying service, briefing of assigned drone operator or pilot, and fulfilment of the spraying order |
| Crop calendar and advisory data | Generation of personalised crop calendar and crop-specific advisory content |
| Kisan Store order data | Processing and fulfilment of product orders placed through the Kisan Store |
| Location data | Identification of farm location for spraying service dispatch; verification of dealer proximity for Kisan Store order eligibility |
| Device and usage data | Application performance monitoring, security, prevention of unauthorised access or fraud and analysis of Application usage patterns. |
| Push notification preference | Delivery of order status updates, service alerts, and promotion and marketing communications |
| Payment Data | Transaction processing via Razorpay |
We shall not process personal data for any purpose other than those stated above without obtaining the prior consent of the User concerned.
4. WHO WE SHARE YOUR DATA WITH
We do not sell, rent, or trade the personal data of Users to any third party. Personal data is shared with third parties only in the following circumstances and only to the extent strictly necessary for the stated purpose:
4.1. Drone Operators and Pilots
Upon placement of a drone spraying order by a User, the User's name, mobile number, spraying location, land area, crop type, and order details are disclosed to the drone operator or pilot assigned to fulfil the order. Such disclosure is made solely for the purpose of service fulfilment and does not occur in any other circumstance.
4.2. Payment Processing
Payment transactions initiated through the Application are processed by an independent third-party payment gateway. We do not collect, store, or have access to any payment instrument details, including card numbers, UPI IDs, or net banking credentials. All such information is transmitted directly to and processed by the payment gateway, whose own privacy policy governs their handling of such data.
4.3. SMS Service Provider
The User's mobile number is disclosed to our third-party SMS service provider solely for the purpose of delivering OTPs required for login and account verification.
4.4. Legal Disclosure
We may disclose personal data to a competent governmental authority, regulatory body, or court of law where such disclosure is required under applicable law, pursuant to a court order, or in response to a lawful direction from a regulatory authority. To the extent permitted by law, we will endeavour to notify the affected User prior to making such a disclosure.
4.5. Push Notifications
Push notifications are delivered through a third-party notification service provider. Your device token and device identifiers are shared with this provider solely for the purpose of delivering notifications to your device.
4.6. Analytics Platform
We use a third-party analytics platform to analyse how Users interact with the Application. Device identifiers and usage data are shared with this platform for this purpose.
5. RIGHTS OF USERS
Under the DPDPA and this Policy, Users have the following rights in relation to their personal data:
5.1. Right of Access
5.2. Right of Correction
5.3. Right of Erasure
5.4. Right to Withdraw Consent
5.5. Right to Grievance Redressal
5.6. Opt-out Promotional Communications
6. DATA SECURITY
We implement reasonable technical and organisational measures to protect personal data against unauthorised access, disclosure, alteration, loss, or destruction. No electronic system is entirely secure, and we cannot guarantee absolute security.
7. GRIEVANCE OFFICER
In accordance with the DPDPA and applicable rules thereunder, PRYM has designated the following individual as its Grievance Officer for all matters relating to this Policy and the processing of personal data through the Application:
All complaints and requests addressed to the Grievance Officer shall be acknowledged within three (3) working days of receipt. We shall endeavour to resolve all such complaints within thirty (30) days of receipt.
8. AMENDMENTS TO THIS POLICY
We reserve the right to amend this Policy at any time to reflect changes in the Application's features, data practices, or applicable legal and regulatory requirements. Any material amendment to this Policy shall be communicated to Users through a push notification on the Application and/or an SMS to the registered mobile number, no less than fifteen (15) days prior to the amended Policy taking effect. The revised Policy shall be published at the Policy URL with an updated version number and effective date.
Continued use of the Application following the expiry of the notice period shall constitute the User's acceptance of the amended Policy. Users who do not agree to an amended Policy must discontinue use of the Application and may submit a request for deletion of their account and personal data under Clause 5.3 of this Policy.
9. GOVERNING LAW
This Policy shall be governed by and construed in accordance with the laws of India. Any dispute arising out of or in connection with this Policy shall be subject to the exclusive jurisdiction of the courts at Mumbai, Maharashtra.